Refund policy
RETURN & REFUND POLICY
Effective Date: August 27, 2026
At Bao Skin Lab, we want every order to arrive as expected and every customer to understand their options if a purchase does not work out. This policy explains our return eligibility requirements, return shipping responsibilities, refund procedures, exclusions, and how to contact us for assistance.
By placing an order with Bao Skin Lab, you acknowledge the return and refund terms described below, subject to any rights that cannot be limited under applicable law.
1. Return Eligibility Period
Eligible products may be returned within 30 days from the date the product is delivered to you.
To be eligible for a standard return, merchandise must generally be:
Unused and unworn;
Unwashed and unaltered;
In substantially the same condition as received;
In its original packaging, where applicable;
Accompanied by all original tags, accessories, inserts, and seals; and
Supported by a receipt, order number, or other acceptable proof of purchase.
We reserve the right to inspect all returned merchandise before approving a refund.
A return must be authorized by Bao Skin Lab before it is mailed back.
2. Starting a Return
To request a return, contact our customer support team at:
Email: support@baoskin.online
Phone: 916-801-8709
Please provide your:
Full name;
Order number;
Product you wish to return;
Reason for requesting the return; and
Photographs when the product is damaged, defective, or incorrect.
After reviewing your request, we will send you the applicable return instructions.
Please do not ship a return before receiving return authorization from us, as unauthorized packages may not be accepted or may delay processing.
3. Authorized Return Destination
Unless we provide different instructions in writing, approved returns should be sent to:
Bao Skin Lab
2952 Aquamarine Cir
Rescue, CA 95672
United States
Customers are responsible for packaging returned merchandise securely.
When arranging your own return shipment, we recommend using a carrier that provides tracking and retaining your shipping receipt until your refund has been completed.
Bao Skin Lab cannot guarantee receipt of packages that are shipped without tracking or that are sent to an incorrect address.
4. Who Pays for Return Shipping?
Return shipping responsibility depends on the reason for the return.
Customer-Preference Returns
If you are returning an eligible product because you:
Changed your mind;
Ordered the wrong product or variation;
No longer want the item; or
Have another reason unrelated to a defect or error by Bao Skin Lab,
you are responsible for purchasing and paying for return shipping.
These return shipping costs are not reimbursed.
Our Error, Damaged Goods, or Defective Goods
If your order arrives:
Damaged;
Defective;
With the wrong product;
Missing an item; or
Materially different from the product ordered,
contact us before returning anything.
If we determine that the issue is attributable to Bao Skin Lab, the product, or fulfillment of your order, we will provide an appropriate remedy and will cover reasonable return shipping when a return is required.
We may provide a prepaid return label rather than reimbursing separately for return postage.
5. Shipping Charges Paid on the Original Order
Bao Skin Lab's standard checkout shipping rates are:
Standard Shipping
Orders of $70.00 or more — FREE
Orders from $0.00 through $69.99 — $8.00
Express Shipping
$15.00
For voluntary returns that are not caused by an error, defect, or damaged merchandise, any shipping charge originally paid to deliver the order is generally non-refundable.
For example, if you selected Express Shipping for $15.00 and later decide that you no longer want an otherwise correct and eligible product, the $15.00 Express Shipping charge will generally not be included in your refund.
An order that originally qualified for free Standard Shipping will not be retroactively charged the normal Standard Shipping fee solely because an eligible item from that order is later returned.
When a return is required because Bao Skin Lab sent an incorrect item or because merchandise arrived damaged or defective, we will address applicable shipping charges as part of the resolution, consistent with applicable law.
6. Return Inspection
Once an authorized return arrives, our team will inspect the merchandise.
We may review:
Product condition;
Original packaging;
Signs of use or wear;
Safety or hygiene seals;
Missing parts or accessories; and
Whether the returned product corresponds with the original order.
We will notify you after the return has been reviewed.
Products that do not satisfy the eligibility conditions stated in this policy may be refused or may not qualify for a full refund, except where applicable law requires otherwise.
7. Refund Processing
When a return is approved, the applicable refund will normally be issued to the original payment method used for the purchase.
Bao Skin Lab aims to process approved refunds promptly after an eligible return has been received and inspected.
For returns covered by California law, we will process refunds within the time required by applicable law. Where California Business and Professions Code Section 17538 applies, refunds due following the return of merchandise in refundable condition will be processed within the applicable statutory timeframe once we have received the merchandise and sufficient information needed to issue the refund.
After we submit the refund, your bank, card issuer, or payment provider may require additional processing time before the credit appears in your account.
If you have been notified that a refund was issued but have not received it after 15 business days, please contact:
support@baoskin.online
8. Products That Cannot Be Returned
Because Bao Skin Lab may offer skincare, beauty, cosmetic, or personal-care products, certain merchandise may become unsuitable for resale once opened or used.
Subject to applicable law, the following items are generally non-returnable:
Opened or used skincare products;
Used cosmetics or personal-care products;
Merchandise with a broken or removed hygiene or safety seal;
Products that cannot safely be resold for health or sanitation reasons;
Customized or personalized merchandise;
Gift cards;
Products damaged after delivery through customer misuse or improper handling; and
Merchandise specifically identified as Final Sale before purchase.
The above exclusions do not remove any remedy available under applicable law when merchandise was defective, damaged when received, incorrectly supplied, or materially misrepresented.
If you are uncertain about a product's return eligibility, contact us before shipping it.
9. Final Sale Merchandise
Products expressly marked Final Sale, Non-Returnable, or with equivalent wording before purchase are not eligible for a change-of-mind return.
The Final Sale designation does not eliminate any non-waivable legal rights relating to defective, damaged, incorrectly supplied, or otherwise nonconforming goods.
10. Sale and Discounted Products
A product is not automatically Final Sale simply because it was discounted.
Unless the product was clearly designated as Final Sale or otherwise non-returnable before purchase, a discounted product may be returned if it otherwise satisfies the eligibility conditions in this policy.
11. Exchanges
If you want another product, shade, size, or variation, please contact us.
Depending on availability and the circumstances of the return, we may offer an exchange. However, product availability cannot be guaranteed.
In many situations, the most efficient option is to return the original eligible item for a refund and place a new order for the desired product.
Additional shipping charges may apply to customer-requested exchanges that are unrelated to a defect or fulfillment error.
12. Damaged, Defective, Missing, or Incorrect Products
Please examine your shipment after delivery.
If you discover an issue, contact support@baoskin.online and include your order number, a description of the problem, and clear photographs when appropriate.
After verifying the issue, Bao Skin Lab may provide one or more of the following remedies depending on the circumstances:
Replacement merchandise;
An exchange;
A full refund;
A partial refund where appropriate; or
Another remedy permitted by applicable law.
Do not dispose of a damaged product or its packaging until we tell you that it is no longer needed for review.
13. Orders That Are Delayed or Never Shipped
Our return policy does not reduce your rights regarding merchandise that is not shipped within the period represented at the time of sale or within another timeframe required by law.
For online orders subject to the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, merchandise must be shipped within the time represented to the customer or, if no shipping time was stated, within the period required under applicable federal law.
If a qualifying shipment is delayed, we will provide any notice, cancellation option, or refund required by applicable law.
14. Order Cancellation Requests
If you need to cancel an order, email us at support@baoskin.online as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.
However, cancellation is not guaranteed after an order has been processed, packed, handed to a carrier, or otherwise entered fulfillment.
If cancellation is no longer possible, the product may be eligible for return after delivery under the terms of this policy.
Any cancellation or refund rights required by applicable law remain unaffected.
15. Packages Returned to Sender
If a carrier returns a package to Bao Skin Lab because of:
An incomplete or incorrect delivery address supplied by the customer;
Refusal of delivery;
Failure to collect a package; or
Another delivery issue not caused by Bao Skin Lab,
we will review the returned order when it arrives.
If the merchandise remains eligible for refund, we may refund the eligible merchandise value after inspection. Original shipping charges generally remain non-refundable when the return-to-sender event was not caused by Bao Skin Lab.
Different treatment may apply when the delivery failure resulted from an error by Bao Skin Lab or where applicable law requires a different remedy.
16. Restocking Fees
Bao Skin Lab does not charge a restocking fee for eligible returns made in accordance with this policy.
This does not mean that customer-paid return shipping or non-refundable original shipping charges are waived where those charges apply under this policy.
17. Refund Destination
Refunds are generally returned to the same payment method originally used for the order.
For payment security and fraud-prevention reasons, we normally cannot redirect a refund to another card, bank account, or unrelated payment method.
If the original payment method is unavailable, contact us so we can determine what options are permitted by the payment provider and applicable law.
18. California Customers
Bao Skin Lab maintains this written Return & Refund Policy to provide customers with clear notice of the conditions applicable to returns, refunds, and exchanges.
California law may impose additional requirements concerning disclosure of return and refund terms and online transactions.
Nothing in this policy is intended to waive, restrict, or eliminate any consumer right that cannot legally be waived.
Where California law provides a customer with a greater right or remedy than this policy, the applicable legal requirement will control.
19. Our Commitment to Fair Returns
Bao Skin Lab reserves the right to decline returns that do not comply with this policy, including merchandise that has been materially used, altered, contaminated, or damaged after delivery.
At the same time, we will not rely on these restrictions to deny a remedy that a customer is entitled to receive under applicable consumer protection law.
Each return involving alleged damage, defect, incorrect fulfillment, or another product problem will be assessed based on the specific circumstances.
20. Contact Bao Skin Lab
Questions regarding a return, exchange, refund, or damaged order can be directed to:
Bao Skin Lab
2952 Aquamarine Cir
Rescue, CA 95672
United States
Phone: 916-801-8709
Email: support@baoskin.online
For return or refund requests, email is recommended so that both the customer and Bao Skin Lab have a written record of the communication.