Shipping policy
SHIPPING POLICY
Last Updated: August 27, 2026
At Bao Skin Lab, we want customers to know what to expect before and after placing an order. This Shipping Policy outlines our processing schedule, available delivery options, shipping charges, estimated transit times, tracking procedures, and how we handle common shipping-related concerns.
Please review this policy before completing your purchase.
1. Shipping Availability
Bao Skin Lab currently ships to eligible addresses within the United States.
Shipping options may vary depending on the delivery address, order amount, package size, product availability, and carrier service coverage.
Certain destinations, including some P.O. Boxes, military addresses, U.S. territories, or locations outside standard carrier coverage, may have limited shipping options.
The shipping methods available for your specific order will be shown at checkout.
2. Processing Schedule
Orders are generally processed within 1–3 business days after payment has been successfully authorized.
Business days are Monday through Friday, excluding U.S. federal holidays.
Processing time does not include carrier transit time.
Processing may take longer during holidays, promotional periods, unusually high order volume, inventory interruptions, severe weather, or other events that may affect normal fulfillment operations.
If we are unable to ship your order within the timeframe communicated at the time of purchase, we will provide appropriate notice and available options in accordance with applicable U.S. requirements.
3. U.S. Shipping Charges
Bao Skin Lab currently offers the following shipping rates for eligible U.S. orders:
Express Shipping: $15.00
Standard Shipping — Orders $70.00 and up: FREE
Standard Shipping — Orders $0.00–$69.99: $8.00
The applicable shipping method and charge will be shown during checkout before payment is submitted.
Free Standard Shipping applies to qualifying orders with a subtotal of $70.00 or more.
Unless otherwise stated during a promotion, free-shipping eligibility is generally determined after discounts and before applicable taxes.
From time to time, Bao Skin Lab may offer temporary shipping promotions or discounts. Any special terms will be displayed with the applicable offer.
4. Delivery Estimates
Estimated delivery times for most eligible U.S. orders are:
Standard Shipping
Processing time: 1–3 business days
Carrier transit time: approximately 3–7 business days
Estimated total timeframe: approximately 4–10 business days
Express Shipping
Processing time: 1–3 business days
Carrier transit time: approximately 1–3 business days
Estimated total timeframe: approximately 2–6 business days
Carrier transit time begins after the order has been processed and accepted by the shipping carrier.
Unless a delivery date is specifically identified as guaranteed at checkout, all delivery dates and transit times are estimates.
Delivery may take longer because of weather, holidays, carrier congestion, transportation disruptions, regional delivery conditions, inaccurate addresses, or circumstances beyond our reasonable control.
5. Shipping Carriers
Bao Skin Lab may use established shipping carriers or logistics providers based on the destination, package characteristics, service availability, and fulfillment requirements.
The specific carrier used for an order may vary.
When available, carrier details and tracking information will be provided after your order has shipped.
6. Shipment Tracking
Once your order has been dispatched, you will generally receive a shipping confirmation containing your tracking information through the email address or contact information provided during checkout.
Tracking activity may take up to 48 hours to appear after a tracking number has been issued.
If tracking does not update for an extended period, contact us at support@baoskin.online with your order number so we can review the available shipment details.
7. Delayed Shipments
Unexpected shipping delays may occur because of carrier disruptions, severe weather, holiday volume, transportation issues, or other circumstances.
If Bao Skin Lab becomes aware that an order cannot be shipped within the timeframe originally communicated, we will provide any required notice and customer options under applicable law.
Where applicable, customers may have the option to accept a revised shipment timeframe or cancel the affected order and receive an appropriate refund.
8. Shipping Address Verification
Customers are responsible for entering complete and accurate shipping information at checkout.
Before submitting an order, please verify:
Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP Code
If you discover an address error after placing your order, please contact support@baoskin.online as soon as possible.
We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once fulfillment has started or the package has been transferred to the carrier.
9. Undeliverable and Returned Packages
A package may be returned because of:
An incorrect or incomplete address
An invalid delivery location
Multiple unsuccessful delivery attempts
Failure to collect a package
Refusal of delivery
If your package is returned to us, please contact Bao Skin Lab.
We will review the circumstances and provide the available resolution, which may include reshipment or another appropriate option.
Additional shipping charges may apply to customer-requested reshipments where permitted by applicable law.
10. Lost Orders
If a package appears to be lost in transit, please take the following steps:
Review the most recent carrier tracking information.
Confirm that the shipping address on your order is correct.
Check your mailbox, delivery area, household members, neighbors, building management, or mailroom where applicable.
Contact the carrier if further delivery information may be available.
Contact Bao Skin Lab if the package still cannot be located.
We will review the available tracking and order information and assist with the appropriate next steps.
Nothing in this policy limits rights available to customers under applicable law for merchandise that is not delivered.
11. Orders Marked as Delivered
If carrier tracking shows that your order was delivered but you cannot locate it, please first check the surrounding delivery area and confirm whether another person at the address may have accepted the package.
Where appropriate, you may also contact the carrier for additional delivery details.
If the shipment remains missing, contact support@baoskin.online and include your order number.
12. Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible.
To help us review the issue, provide:
Your order number
A description of the damage
Clear photographs of the affected item
Photographs of the shipping box or packaging, when available
Please keep the product and original packaging until your request has been reviewed, as the carrier may require these materials for a claim.
Any applicable replacement, refund, or other resolution will be handled according to our Return and Refund Policy and applicable law.
13. Missing or Incorrect Merchandise
Please inspect your order promptly after delivery.
If your package contains a missing item or an item different from what you ordered, contact support@baoskin.online and provide your order number and details of the issue.
We will review the order information and work toward an appropriate resolution.
14. Changes and Cancellations
If you need to request an order change or cancellation, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate the request before fulfillment is completed.
However, once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.
After shipment, eligible return requests will be handled under our Return and Refund Policy.
Nothing in this section limits rights that may be available under applicable law.
15. Shipping Fee Refunds
Shipping charges that have already been incurred after an order has shipped are generally non-refundable, except where required by applicable law or where Bao Skin Lab determines that a shipping refund is appropriate.
If an order is properly canceled before shipment, any applicable shipping fee will be handled in accordance with our Return and Refund Policy and applicable requirements.
16. Taxes
Applicable sales taxes may be calculated and collected at checkout where required by state or local law.
The amount charged may vary depending on the destination and products included in the order.
17. Holiday and High-Volume Periods
Shipping and processing times may be longer during major holidays, promotional events, severe weather, or periods of unusually high carrier volume.
Customers placing time-sensitive orders during these periods should allow additional time for delivery.
18. Policy Revisions
Bao Skin Lab may revise this Shipping Policy from time to time to reflect changes in shipping practices, carrier services, rates, business operations, or applicable requirements.
The current version will be posted on our website with an updated revision date.
19. Contact Information
For questions related to shipping, delivery, tracking, or an existing order, please contact:
Bao Skin Lab
2952 Aquamarine Cir
Rescue, CA 95672
United States
Phone: 916-801-8709
Email: support@baoskin.online