Terms of service
TERMS OF SERVICE
Effective Date: August 27, 2026
Welcome to Bao Skin Lab. These Terms of Service (“Terms”) establish the conditions that apply when you access our website, browse our products, submit an order, make a purchase, or otherwise interact with the services offered through Bao Skin Lab.
Throughout these Terms, “Bao Skin Lab,” “we,” “us,” and “our” refer to Bao Skin Lab. “You,” “your,” and “customer” refer to any visitor, purchaser, or user of our online store.
By accessing or using our store, you agree to these Terms and to the other policies made available through our website, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.
If you do not agree with these Terms, you should not use our services or place an order with us.
1. USE OF THE WEBSITE
You may use the Bao Skin Lab website only for lawful personal or commercial shopping purposes consistent with these Terms.
By using our services, you represent that you are legally capable of entering into a binding transaction in your jurisdiction, or that you have any parental or guardian authorization required by applicable law.
You must not:
Use our website for unlawful or fraudulent activity;
Attempt to access systems or accounts without authorization;
Interfere with website security or functionality;
Upload or transmit viruses, malware, or harmful code;
Use false identities or materially inaccurate information;
Violate intellectual property or privacy rights;
Engage in payment fraud or chargeback abuse; or
Violate applicable federal, state, or local law.
We may suspend or restrict use of our services when reasonably necessary to address fraud, security risks, unlawful activity, or a material violation of these Terms.
2. PRODUCT INFORMATION
Bao Skin Lab makes reasonable efforts to provide clear and accurate information about products offered through our store.
Product pages may include information concerning:
Product characteristics;
Size or quantity;
Materials or ingredients, when applicable;
Packaging;
Color;
Images;
Intended use; and
Other specifications.
Product photographs and colors may appear differently depending on device settings, lighting, manufacturing variations, or packaging updates.
We may revise product information when necessary to correct errors or reflect legitimate changes to a product.
Nothing in these Terms authorizes Bao Skin Lab to make false or misleading representations about merchandise.
3. PRODUCT AVAILABILITY
Products are offered subject to availability.
An item appearing on the website is not a guarantee that inventory will remain available until an order has been accepted and fulfilled.
We may reasonably:
Limit quantities;
Discontinue products;
Restrict availability in certain locations;
Correct inventory errors; or
Remove products from sale.
If a purchased product becomes unavailable and we cannot reasonably fulfill the order, we will contact you and provide an appropriate refund or other available resolution consistent with applicable law.
4. PRICES
Unless expressly stated otherwise, prices displayed by Bao Skin Lab for U.S. customers are shown in U.S. Dollars (USD).
Prices may change before a purchase is completed.
The final order amount shown during checkout may include:
Product prices;
Applicable discounts;
Shipping charges;
Sales tax; and
Other charges clearly disclosed before purchase.
Please review the final total before completing checkout.
If a clear pricing or system error occurs, we may correct the error. If the correction materially affects an order already submitted, we may contact you regarding available options rather than automatically imposing a different price.
5. PAYMENT
Available payment methods are shown during checkout.
Payments may be processed by Shopify, Shopify Payments, card networks, financial institutions, or other authorized payment providers.
By submitting payment information, you confirm that:
The payment information is accurate;
You are authorized to use the selected payment method;
The billing details are valid; and
You authorize payment of the amount displayed at checkout.
Payment providers may independently approve, decline, delay, or review transactions for fraud-prevention or security purposes.
6. ORDER CONFIRMATION AND ACCEPTANCE
After placing an order, you may receive an electronic confirmation acknowledging receipt of your purchase request.
An automated confirmation does not necessarily mean the order has already shipped.
All orders remain subject to reasonable verification, including:
Inventory availability;
Successful payment authorization;
Valid shipping information;
Fraud screening; and
Applicable fulfillment restrictions.
Bao Skin Lab may decline or cancel an order for legitimate reasons permitted by law, including obvious pricing errors, lack of inventory, payment problems, suspected fraud, duplicate transactions, invalid shipping information, or material violations of these Terms.
If we cancel an order after collecting payment, the applicable amount will be refunded to the original payment method in accordance with applicable law.
7. CUSTOMER RESPONSIBILITY FOR ORDER DETAILS
Please provide complete and accurate information when ordering.
Before submitting an order, you should verify your:
Name;
Email;
Phone number;
Billing address;
Shipping address; and
Order contents.
If you discover an error after placing an order, contact us promptly at:
support@baoskin.online
We will make reasonable efforts to assist before fulfillment occurs, but we cannot guarantee that an order or address can be changed after processing has begun or a package has been provided to the carrier.
SHIPPING TERMS
8. STANDARD SHIPPING
For eligible U.S. merchandise orders with a qualifying subtotal of $0.00–$69.99, Standard Shipping is:
$8.00
9. FREE STANDARD SHIPPING
For eligible U.S. merchandise orders with a qualifying subtotal of $70.00 or more, Standard Shipping is:
FREE
Unless a promotion or checkout notice states otherwise, the qualifying threshold is generally based on the merchandise subtotal after applicable discounts and before taxes.
10. EXPRESS SHIPPING
For eligible orders where Express Shipping is available, the shipping charge is:
$15.00
Availability may depend on the destination, product, carrier, inventory location, or other fulfillment circumstances.
The shipping option and applicable charge will be displayed before checkout is completed.
11. PROCESSING, SHIPMENT, AND DELIVERY
Processing time, shipment time, and carrier delivery time may represent separate stages of an order.
When Bao Skin Lab provides a shipment timeframe, we intend to have a reasonable basis for believing the merchandise can be shipped within that timeframe.
If no specific shipment timeframe is communicated, we will follow applicable federal requirements relating to Internet merchandise orders.
If circumstances prevent us from shipping within the promised or otherwise applicable timeframe, we will handle the delay in accordance with applicable law.
This may include, when required:
Notifying you of the delay;
Giving you a revised shipment date;
Requesting your consent to continue waiting; or
Providing the option to cancel and receive the applicable refund.
A carrier's estimated delivery date does not necessarily constitute a guaranteed delivery date unless expressly identified as such.
12. SHIPPING DELAYS
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
Severe weather;
Natural disasters;
Carrier network disruptions;
Holiday demand;
Transportation problems;
Labor disruptions;
Government restrictions;
Incorrect addresses supplied by customers; or
Other unforeseen logistical events.
Nothing in this section eliminates responsibilities imposed on Bao Skin Lab by applicable law.
13. LOST, DAMAGED, OR MISSING SHIPMENTS
If an order appears to be lost, damaged in transit, significantly delayed, or marked delivered but cannot be located, contact us at:
support@baoskin.online
Please provide your order number and any relevant tracking details or photographs.
We may work with the applicable carrier to investigate what occurred.
Available remedies will depend on the circumstances, carrier information, our published policies, and applicable consumer protection requirements.
PURCHASE AND CUSTOMER POLICIES
14. RETURNS, REFUNDS, AND CANCELLATIONS
Our separately published Return and Refund Policy governs ordinary returns, refund eligibility, exchanges, and order cancellation procedures.
Customers should review that policy before purchasing.
Nothing in these Terms overrides any refund, cancellation, warranty, or other consumer right that cannot legally be waived.
Where applicable law requires Bao Skin Lab to cancel an unshipped order and refund the customer, we will do so in accordance with that requirement.
15. PROMOTIONAL OFFERS
Bao Skin Lab may periodically offer:
Coupons;
Discount codes;
Promotional pricing;
Bundled offers;
Free-shipping promotions; or
Limited-time sales.
Individual promotions may contain their own rules regarding eligible products, qualifying purchase amounts, expiration dates, or usage limitations.
Unless otherwise indicated, promotional codes:
Cannot be redeemed for cash;
May be limited to one use or customer;
May exclude certain products; and
May not be combined with other promotions.
We may invalidate promotional use involving fraud, manipulation, unauthorized duplication, or technical abuse.
16. THIRD-PARTY SERVICES
Our online store may depend on third parties to provide services such as:
Website hosting;
Ecommerce infrastructure;
Payment processing;
Shipping;
Fraud prevention;
Analytics;
Communications; and
Other operational technologies.
These services may be governed by separate third-party terms and privacy practices.
Bao Skin Lab is not responsible for the independent conduct of third parties except where applicable law provides otherwise.
17. EXTERNAL LINKS
The Bao Skin Lab website may contain links to websites operated by third parties.
We do not automatically control or endorse those sites simply because a link appears on our website.
Before interacting with an external service, you should review its applicable terms, privacy practices, and policies.
18. REVIEWS AND CUSTOMER SUBMISSIONS
If you voluntarily provide a product review, photograph, testimonial, suggestion, comment, or other content, you represent that you have the right to submit it.
Submitted material must not:
Violate another person's intellectual property rights;
Infringe privacy rights;
Be knowingly false or misleading;
Contain malicious software;
Be defamatory or unlawful; or
Constitute fraudulent or deceptive content.
To the extent permitted by law, content voluntarily submitted for publication may be used by Bao Skin Lab under a non-exclusive, royalty-free license for legitimate business, website, and promotional purposes.
19. INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, original materials displayed on our website—including Bao Skin Lab branding, logos, photography, written content, graphics, designs, and other original materials—are owned by or licensed to Bao Skin Lab.
Website access does not transfer ownership of our intellectual property to users.
Without authorization, you may not commercially reproduce, distribute, sell, modify, republish, or exploit protected material except where such activity is permitted by law.
Rights belonging to third-party trademark or copyright owners remain with those owners.
20. PRIVACY
Personal information submitted through Bao Skin Lab is handled in accordance with our separately published Privacy Policy and applicable privacy requirements.
Our Privacy Policy should be reviewed together with these Terms.
Customers may also have privacy rights depending on their location and applicable law.
WEBSITE AND LEGAL CONDITIONS
21. PROHIBITED CONDUCT
You must not use our website in a manner that:
Violates applicable law;
Facilitates fraud;
Harms another person;
Circumvents security controls;
Introduces harmful software;
Unlawfully collects personal information;
Infringes intellectual property rights;
Interferes with website functionality; or
Misrepresents your identity or authorization.
We may take reasonable measures to investigate and prevent prohibited conduct.
22. WEBSITE OPERATION
We work to keep the Bao Skin Lab website reasonably accessible and functional.
However, access may occasionally be interrupted because of:
Maintenance;
System upgrades;
Technical errors;
Security events;
Hosting failures;
Third-party outages; or
Other operational circumstances.
We may modify or discontinue website features when reasonably necessary.
23. WARRANTIES
To the maximum extent permitted by applicable law, our website and related online services are provided on an “as is” and “as available” basis unless an express or legally required warranty applies.
We do not guarantee that:
Website access will always be uninterrupted;
Every technical error will immediately be corrected;
Every product will remain continuously available; or
Every service or feature will remain unchanged.
Nothing in these Terms excludes a statutory warranty or consumer protection that cannot lawfully be waived.
24. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Bao Skin Lab and its representatives will not be liable for indirect, incidental, special, or consequential damages arising solely from use of our website where such liability may legally be limited.
Any exclusion or limitation applies only to the extent enforceable under applicable law.
Nothing in these Terms limits liability that cannot lawfully be limited or excludes mandatory consumer rights or remedies.
25. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify Bao Skin Lab against third-party claims resulting directly from:
Your unlawful use of our services;
Your material breach of these Terms; or
Your infringement of another person's legal rights.
This provision does not require you to indemnify Bao Skin Lab for our own unlawful conduct where such an obligation would be prohibited or unenforceable.
26. CALIFORNIA CONSUMER RIGHTS
Bao Skin Lab operates from California and intends to conduct its business consistently with applicable California consumer protection requirements.
Nothing in these Terms permits Bao Skin Lab to engage in unlawful, unfair, fraudulent, false, or misleading business practices.
These Terms also do not waive any consumer right or remedy that applicable California law does not permit a business to waive.
27. GOVERNING LAW
Except where mandatory law provides otherwise, these Terms and transactions with Bao Skin Lab will be governed by the applicable laws of the State of California and applicable federal laws of the United States, without regard to conflict-of-law principles.
If mandatory consumer laws of another jurisdiction apply to a particular customer or transaction, nothing in this provision is intended to remove protections that cannot legally be waived.
28. SEVERABILITY
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be limited or severed only to the extent necessary.
The remaining provisions will continue in effect.
29. TERMINATION
You may discontinue using our website at any time.
Bao Skin Lab may suspend or terminate access where reasonably necessary because of fraud, illegal conduct, significant security risks, abuse of our services, or material violation of these Terms.
Termination does not extinguish rights or obligations that arose before termination.
30. RELATIONSHIP WITH OTHER STORE POLICIES
These Terms should be read together with other policies published by Bao Skin Lab, including our:
Privacy Policy;
Shipping Policy;
Return and Refund Policy; and
Any other policies applicable to a particular purchase or service.
If a more specific published policy governs a particular issue, that policy will generally govern that issue, subject to applicable law.
31. CHANGES TO THESE TERMS
Bao Skin Lab may revise these Terms from time to time to reflect legitimate changes to:
Our products;
Business practices;
Website functions;
Payment systems;
Shipping operations;
Applicable law; or
Regulatory requirements.
The updated version will be published on our website with a revised effective date.
Changes generally apply prospectively unless applicable law requires otherwise.
32. CONTACT US
For questions regarding these Terms of Service, our store, or an order, please contact:
Bao Skin Lab
2952 Aquamarine Cir
Rescue, CA 95672
United States
Email: support@baoskin.online
Phone: (916) 801-8709